Frequently Asked Questions
Everything you need to know about your Kenshi experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are eligible for store credit only.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
Kenshi accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Where are your garments manufactured?
Our collections are ethically produced in certified factories that prioritize fair wages and sustainable manufacturing practices to ensure the highest quality craftsmanship.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.